Returns & Exchanges
Due to the perishable nature of our freshly prepared meals, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon arrival, please check your meal containers and packaging to ensure everything is sealed and at the correct temperature.
Document Issues
If you encounter any quality issues or damaged items, take clear photos of the product and the shipping label immediately.
Contact Support
Email our Care Team within 24 hours of delivery at support@epicured.com with your order number and any supporting photos.
Resolution Process
Our team will review your claim and issue a store credit or a refund to your original payment method for any qualifying concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing